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UTC Global Clock ©2000–2008 Stephen E. Hutson • All Rights Reserved Worldwide |
Frequently Asked Questions
The various questions in the FAQ (Frequently Asked Questions) are linked below. We’ll try to keep the FAQ on one page, so you can search it with your browser’s “Find...” command.
UTC Global Clock uses too many CPU cycles.
Open the Preferences window, click on the Application Preferences tab, and select the option Low Power Mode (Less cpu Usage). This will reduce processor time to match that of most inactive application programs.
UTC Global Clock has been designed to “yield” to other processes that require processor time, so it should not slow down your system. When your system is idle (or otherwise not very busy), UTC Global Clock may use additional processor cycles to check screen colors, detect time changes, etc.
I receive an error when checking for updates over the Internet.
UTC Global Clock uses the http protocol to check for and download updates. If an Internet connection is not active, UTC Global Clock will report an error. Also, some firewall software may interfere with Internet updates, so try temporarily disabling your firewall to isolate this cause.
UTC Global Clock reads the state of your Internet connection before attempting an automatic update check, and postpones the update check until you are connected to the Internet.
The program never uploads any information during the Internet updates; it only downloads a very small file to determine whether a newer version is available — and, if so, downloads a second file to obtain the release notes and download information.
First, make sure you’re running the correct version of UTC Global Clock for your platform. UTC Global Clock X requires Mac OS X 10.3.9 or later.
Another possibility is that UTC Global Clock’s preferences file has become corrupted. To check for this possibility, quit UTC Global Clock, then temporarily remove the file “UTC Global Clock Preferences” from the following preferences folder locations:
Move the above file(s) to a safe location (they both may not exist) and re-launch UTC Global Clock. Note that this will also clear your registration information, time display preferences, saved timers, etc., so keep your copies of the preferences file(s) safe.
Locate the local preferences file as follows: Begin at your home directory, then open the Library folder, and then open the Preferences folder. Look for the file named “UTC Global Clock Preferences.” Locate the shared preferences file as follows: Begin at your startup disk, then open the Library folder, and then open the Preferences folder. Look for the file named “UTC Global Clock Preferences.” It may not exist if you have not selected the shared preference file option in the Preferences window.
If you are upgrading from UTC Display, and have used version 1.2 or earlier, also look for a preferences file with the last word abbreviated: “UTC Global Clock Prefs” — and also remove these files, if found. This is necessary because UTC Display named the preferences file “UTC Global Clock Prefs” in version 1.2 and earlier. When first launched, UTC Global Clock 3.0 will import these earlier preferences, and write a new file named UTC Global Clock Preferences. So, you may haveup to two preferences files in each preferences folder.
UTC Global Clock unexpectedly quits when I change screen resolutions or otherwise modify display settings.
This may occur when a program checks your screen’s pixel color while screen parameters are changing. UTC Global Clock attempts to detect when you are accessing the Displays pane of System Preferences, and the menu extra that allows resolution changing. UTC Global Clock then suspends color checking for about ten seconds, which works around this issue.
In some cases, however, it becomes necessary to disable Match Surroundings in the Preferences window’s Time Displays tab if you frequently encounter errors. Whenever UTC Global Clock unexpectedly quits, the first thing to try is to disable Match Surroundings in the Preferences window’s Time Displays tab. If this solves the problem, and especially if the problem is repeatable, please contact technical support as described below.
UTC Global Clock unexpectedly quits when my computer wakes from sleep or returns from a screen saver.
As discussed above, this may occur when UTC Global Clock is checking your screen’s pixel color while screen parameters are changing. UTC Global Clock tries to work around this by suspending color checking after your mouse has been idle for about 60 seconds. Color checking is re-enabled approximately 3 seconds after mouse activity resumes.
Whenever UTC Global Clock unexpectedly quits, the first thing to try is to disable Match Surroundings in the Preferences window’s Time Displays tab. If this solves the problem, and especially if the problem is repeatable, please contact technical support as described below.
A screen corner display “floats” too far above the bottom of my monitor, or is otherwise cut off.
To work around this issue, adjust UTC Global Clock’s Vertical Adjustment or Horizontal Adjustment control in the Preferences window’s Time Displays tab, as described in the User Guide.
I receive an error when trying to show or hide the UTC Global Clock dock icon.
Make sure that UTC Global Clock is not running from its disk image, or is otherwise on a locked disk. The program needs to modify itself in order to show or hide the Dock icon, and it can’t do that if it is on a locked medium.
Also, ensure that the UTC Global Clock application has sufficient Sharing and Permissions settings (select UTC Global Clock in the Finder and select "Get Info" from the "File" menu.
I receive this terminal message on launch: The values of CFBundleTypeRole entries must be ‘Editor’, ‘Viewer’, ‘None’, or ‘Shell’
This is caused by running UTC Display 2.0.2 or earlier under Mac OS X 10.5 “Leopard.” To remedy this, open System Preferences, and remove any references to UTC Display from the current user’s Login Items. You may then open UTC Global Clock 3.0 or later and select the option to open at login, if desired.
One or more Timers always start when I launch UTC Global Clock.
Timers are saved when UTC Global Clock quits or otherwise exits, and resume when UTC Global Clock is again opened. To clear saved timers, quit UTC Global Clock, then hold down the SHIFT key as you open UTC Global Clock.
If you don't see your issue above, please contact us at 
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